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Hotel Emperador ****

Madrid,  Spain

Phone: +(34) 915472800 Fax: +(34) 915472817 E-mail:: hemperador@emperadorhotel.com

Price: 103 - 999 € (Average)

Rating by guests: 9.0 Based on 722 reviews

This 4-star hotel offers elegant, luxurious accommodation and excellent service in a prime location, right on Madrid’s famous Gran Via, in the heart of the city. The superb, central location means that all of the sights and attractions of the Spanish capital are just minutes away. The Plaza Mayor, La Plaza de España, La Puerta del Sol, and all of the major shopping areas are within easy walking distance. As well as a fantastic location, the hotel also offers stylish, luxurious accommodation and 4-star amenities, including a bar, a sauna, a gym and the spectacular rooftop pool, which is open during the summer months. The Emperador Hotel is one of the few hotels in Madrid with a pool. The pool has breathtaking views of the city’s dramatic skyline, the Royal Palace and Almudena Cathedral. Bask in the warm Spanish sun, with all of Madrid stretching before you. Standard Rooms: Enjoy these fully equipped, elegant rooms. Superior Rooms: You will have free access to the Club Emperador, a V.I.P. area, spacious and comfortable with impressive views over the Gran Vía with a self-service snack-bar, satellite TV and international press. In addition, guests with a bed and breakfast rate, will be able to enjoy a private breakfast at the Club. This executive category includes rooms that are characterised by their luminosity and stunning views over the famous Gran Vía. Junior Suites: Situated on the corner of each floor, the Junior Suites offer very special touches. TheJunior Suite category also offers free access to the Club Emperador.

Room Services
  • Rooms: 232
  • Telephone
  • Television: international channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
  • Internet connection: wireless
Main facilities
  • Rooms: 232
  • Parking: nearby public
  • Bar - coffee shop
  • Convention hall
  • Elevator
  • Swimming pool
  • Terrace
  • Sauna
  • Central heating
  • Child care
  • Hair salon
General services
  • Rooms: 232
  • Safe at front desk
  • Room service
  • Currency exchange
Hotel Emperador
Calle Gran Vía, 53 (28013) - Madrid (Spain)

Access:

 

Overall rating:  9.0 Based on the last 40 of 722 reviews

Would you recommend this hotel?

  • Yes: 90%
  • No: 5%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 9.2
  • Location: 10
  • Common facilities and services: 8.1
  • Staff: 9.5
  • Quietness: 8.8
  • Room: 8.1
  • Value for money: 7.6

August/2021 Someone from France / Paris thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Chambre et propreté
  • Negative: Petit déjeuner ainsi que la salle
  • I RECOMMEND it for... Couples, Business travelers
  • I recommend it especially AGAINST... Young travelers, Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5 Le petit déjeuner est très basique, n'est pas à la hauteur de l'établissement. La salle de restauration est très austère
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

August/2021 Someone from Francia thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: El servicio de la gente de recepción, la piscina y la ubicación.
  • Negative: La ducha falta un poco de presi
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 10
Stars it deserves 4

August/2021 Someone from Ireland thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: The room/suite.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

August/2021 Someone from Asturias thinks:

  • Overall rating: 9
  • Would you recommend it? Yes
  • Positive: La terraza y la amabilidad del personal
  • Negative: el precio de las consumiciones y la falta de accesibilidad al puerto USB de la tele.
  • I RECOMMEND it for... Couples, Peace seekers
  • I recommend it especially AGAINST... Handicapped, Budget travelers
  • Cleanliness: 2.5
  • Location: 7.5
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: 10
Stars it deserves 4

August/2021 Someone from Disfrutar thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: Las habitaciones
  • Negative: El aforo de la piscina. Siempre las junior suites teníamos el privilegio de la parte vip de la piscina y lo han quitado porque supuestamente hay menos tumbonas cuando no es así.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

August/2021 Someone from Madrid thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: La piscina
  • Negative: El bufet
  • I RECOMMEND it for... Young travelers, Families, Couples, Peace seekers
  • I recommend it especially AGAINST... Older travelers, Modern style lovers, Handicapped, Budget travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 5
  • Quietness: 10
  • Room: 10
  • Value for money: 5
Stars it deserves 4

August/2021 Someone from Don Benito, Badajoz thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: Las habitaciones son muy cómodas.
  • Negative: La atención en terraza por la noche.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 4

August/2021 Someone from España thinks:

  • Overall rating: 5.3
  • Would you recommend it? I don't know
  • Positive: La ubicación, las instalaciones, la piscina, la limpieza.
  • Negative: La estancia en el Hotel Emperador ha sido, en general, satisfactoria gracias a la buena atención de la mayoría de su personal y la calidad de las instalaciones. Sin embargo, me veo en la obligación de denunciar el trato hostil e inapropiado de una recepcionista (rubia de mediana edad) que a diferencia de sus compañeros no fue educada en su trato, ni diligente para resolver una duda lo que generó incomodidades innecesarias durante nuestro último día de estancia. Una pena, ya que solemos pasar fines de semana en el centro de Madrid y el Hotel Emperador hubiese sido una opción a futuro.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 2.5 La estancia en el Hotel Emperador ha sido, en general, satisfactoria gracias a la buena atención de la mayoría de su personal y la calidad de las instalaciones. Sin embargo, me veo en la obligación de denunciar el trato hostil e inapropiado de una recepcionista (rubia de mediana edad) que a diferencia de sus compañeros no fue educada en su trato, ni diligente para resolver una duda lo que generó incomodidades innecesarias durante nuestro último día de estancia. Una pena porque solemos pasar fines de semana en el centro de Madrid y el Hotel Emperador hubiese sido una opción.
  • Quietness: 7.5
  • Room: 5
  • Value for money: 2.5
Stars it deserves 3

August/2021 Someone from Madrid thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: La habitación, cómoda, muy limpia y bien decorada. La terraza de la.planta 10 con su piscina, aunque estaba un poco llena, sobre todo en estos tiempos..
  • Negative: La actitud poco empática y poco servicial de algunos empleados. El desayuno, con escasas medidas de seguridad (las pinzas de servir, asquerosas...)
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5 Muy bien las habitaciones, regular el comedor de desayunos
  • Location: 10
  • Common facilities and services: 7.5 Ausencia de parking propio, lo que posiblemente, junto con una mejor selección de personal, le prive al hotel de una estrella mas
  • Staff: 2.5 Encontramos personal antipático y poco servicial, tanto en Recepción, como en la terraza de planta 10, como en el buffet de desayunos..
  • Quietness: 7.5
  • Room: 10 Buena decoración y confortabilidad
  • Value for money: 7.5
Stars it deserves 4

August/2021 Someone from Vitoria-Gasteiz thinks:

  • Overall rating: 5.7
  • Would you recommend it? Yes
  • Positive: La cama
  • Negative: La ubicación de la habitación
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST... Budget travelers
  • Cleanliness: Not rated
  • Location: 10
  • Common facilities and services: 5
  • Staff: 2.5
  • Quietness: 2.5
  • Room: 7.5
  • Value for money: Not rated
Stars it deserves 3
Online reservation
Nights
Hotel Emperador Calle Gran Vía, 53 Madrid 28013 Spain
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