Julio/2017 Una persona de Valencia piensa:
-
Valoración general:
9,2
-
¿Recomendarías este hotel?
Si
-
Positivo:
El trato...!!!
-
Negativo:
-
¿A quién se lo recomiendas?
Jóvenes, 3ª edad, Familias, Parejas, Buscadores de calma, Discapacitados, Viajeros de negocios, Viajeros con coche, Vida sana
-
Lo desaconsejo para...
-
Limpieza:
7,5
-
Situación:
7,5
-
Instalaciones y servicios:
7,5
-
Personal:
10
-
Tranquilidad:
10
-
Habitación:
7,5
-
Relación calidad/precio:
7,5
Estrellas que merece
3
Julio/2017 Una persona de Espacios tranquilos, ordenados y limpios piensa:
-
Valoración general:
9,3
-
¿Recomendarías este hotel?
Si
-
Positivo:
El servicio, la limpieza y la tranquilidad que se respira. Habitaciones amplias, espaciosas, personal muy amable
-
Negativo:
Por poner un pero, en el circuito de Spa, el pavimento o suelo es bastante peligroso, resbala muchisimo. Yo lo cambiaría y pondría un Antideslizante, clase C2 ( el C3 es demasiado agresivo)
-
¿A quién se lo recomiendas?
Familias, Parejas, Buscadores de calma
-
Lo desaconsejo para...
-
Limpieza:
7,5
-
Situación:
7,5
-
Instalaciones y servicios:
7,5
-
Personal:
7,5
-
Tranquilidad:
10
-
Habitación:
7,5
Poca vista pero no importa
-
Relación calidad/precio:
10
Estrellas que merece
4
Junio/2017 Una persona de London UK piensa:
-
Valoración general:
0,6
-
¿Recomendarías este hotel?
No
-
Positivo:
the building
-
Negativo:
The staff - they completely lacked any customer service training
-
¿A quién se lo recomiendas?
Jóvenes, Escasos de presupuesto
-
Lo desaconsejo para...
3ª edad, Familias, Parejas, Amantes del lujo, Buscadores de calma, Amantes de lo clásico, Amantes de lo moderno, Discapacitados, Viajeros de negocios, Viajeros con coche, Vida sana
-
Limpieza:
7,5
The housekeeping were the only friendly team
-
Situación:
2,5
Hard to find and not a great location
-
Instalaciones y servicios:
Sin puntuar
There was no service. There was no swimming pool.
-
Personal:
Sin puntuar
There was no-one at Reception when we arrived - very bad first impression. After 5 minutes the the Manageress of the Restaurant arrived who does not know how to smile. Please teach her. She did not say welcome to the hotel but shouted 'Surname?' So rude and unwelcoming. We wanted to leave immediately. None of the Reception staff could speak English. This made it impossible for them to greet us properly or explain the hotel facilities. Throughout our stay it became clear they had not had any customer service training. Shame on the management. I really do not know how you got 4.5 stars. I would say it is a 3 star hotel. The guy who staffs the Reception and also manages breakfast hardly speaks. You need to teach him how to do his job. How to interact with guests. He also forgot to apply the discount to the room until we told him so obviously not very good at his job. Also never a smile. How can you have Reception staff that work in tourism but do not speak English? How can you leave Reception unstaffed? The breakfast was boring. Every day the same. This shows the chef is lazy and unimaginative. I think your business model must be based on hosting large events and Receptions and the hotel part is just an extra where you pay no attention. Why did no-one ever mention the spa? None of the staff are trained on how to explain the facilities. There was a clear lack of management. No one seemed in charge. At one point they had to get the chef from the kitchen as they did not know what to do. Please get a manager and train them properly.
-
Tranquilidad:
Sin puntuar
It was quite but Segorbe is not a busy place.
-
Habitación:
Sin puntuar
Badly designed. Not enough storage space i.e. cupboards to put folded clothes. The room was so dark we had to take the covers off the lamps so we could see. There was no lighting in the wardrobe so we had to use the torch on our phones every time we used it. There was no robe or slippers in the room, There was no iron and when we asked for one it was handled very badly with Reception chasing us to return it. The shower leaked on the floor. The decoration was poor. No-one had checked the room properly. From the beams that still had paint spilt on them to the cover on the bed stand that was ripped and worn.
-
Relación calidad/precio:
Sin puntuar
If I coud have left this hotel after one night I would have. The rate is not expensive but the experience was distressing - three nights in a nightmare hotel.
Estrellas que merece
2
Junio/2017 Una persona de London UK piensa:
-
Valoración general:
0,6
-
¿Recomendarías este hotel?
No
-
Positivo:
the building
-
Negativo:
The staff - they completely lacked any customer service training
-
¿A quién se lo recomiendas?
Jóvenes, Escasos de presupuesto
-
Lo desaconsejo para...
3ª edad, Familias, Parejas, Amantes del lujo, Buscadores de calma, Amantes de lo clásico, Amantes de lo moderno, Discapacitados, Viajeros de negocios, Viajeros con coche, Vida sana
-
Limpieza:
7,5
The housekeeping were the only friendly team
-
Situación:
2,5
Hard to find and not a great location
-
Instalaciones y servicios:
Sin puntuar
There was no service. There was no swimming pool.
-
Personal:
Sin puntuar
There was no-one at Reception when we arrived - very bad first impression. After 5 minutes the the Manageress of the Restaurant arrived who does not know how to smile. Please teach her. She did not say welcome to the hotel but shouted 'Surname?' So rude and unwelcoming. We wanted to leave immediately. None of the Reception staff could speak English. This made it impossible for them to greet us properly or explain the hotel facilities. Throughout our stay it became clear they had not had any customer service training. Shame on the management. I really do not know how you got 4.5 stars. I would say it is a 3 star hotel. The guy who staffs the Reception and also manages breakfast hardly speaks. You need to teach him how to do his job. How to interact with guests. He also forgot to apply the discount to the room until we told him so obviously not very good at his job. Also never a smile. How can you have Reception staff that work in tourism but do not speak English? How can you leave Reception unstaffed? The breakfast was boring. Every day the same. This shows the chef is lazy and unimaginative. I think your business model must be based on hosting large events and Receptions and the hotel part is just an extra where you pay no attention. Why did no-one ever mention the spa? None of the staff are trained on how to explain the facilities. There was a clear lack of management. No one seemed in charge. At one point they had to get the chef from the kitchen as they did not know what to do. Please get a manager and train them properly.
-
Tranquilidad:
Sin puntuar
It was quite but Segorbe is not a busy place.
-
Habitación:
Sin puntuar
Badly designed. Not enough storage space i.e. cupboards to put folded clothes. The room was so dark we had to take the covers off the lamps so we could see. There was no lighting in the wardrobe so we had to use the torch on our phones every time we used it. There was no robe or slippers in the room, There was no iron and when we asked for one it was handled very badly with Reception chasing us to return it. The shower leaked on the floor. The decoration was poor. No-one had checked the room properly. From the beams that still had paint spilt on them to the cover on the bed stand that was ripped and worn.
-
Relación calidad/precio:
Sin puntuar
If I coud have left this hotel after one night I would have. The rate is not expensive but the experience was distressing - three nights in a nightmare hotel.
Estrellas que merece
2
Mayo/2017 Una persona de Valencia piensa:
-
Valoración general:
9,6
-
¿Recomendarías este hotel?
Si
-
Positivo:
-
Negativo:
-
¿A quién se lo recomiendas?
Parejas, Buscadores de calma, Viajeros de negocios
-
Lo desaconsejo para...
Familias, Escasos de presupuesto
-
Limpieza:
10
-
Situación:
7,5
-
Instalaciones y servicios:
10
-
Personal:
10
-
Tranquilidad:
10
-
Habitación:
10
-
Relación calidad/precio:
7,5
Estrellas que merece
4
Abril/2017 Una persona de VALENCIA piensa:
-
Valoración general:
8
-
¿Recomendarías este hotel?
Si
-
Positivo:
LA SUITE CON JACUZZI
-
Negativo:
QUE SE NOS DIJO QUE NO HACIA FALTA RESERVAR PARA EL SPA Y CUANDO LLEGAMOS NO QUEDABA NINGUN TURNO LIBRE, Y QUE EN EL RESTAURANTE ATENDIERON A OTRAS PERSONAS ANTES QUE A NOSOTROS SIENDO QUE HABIAN LLEGADO DESPUES.
-
¿A quién se lo recomiendas?
Parejas, Buscadores de calma
-
Lo desaconsejo para...
-
Limpieza:
7,5
-
Situación:
10
-
Instalaciones y servicios:
5
-
Personal:
5
-
Tranquilidad:
10
-
Habitación:
10
-
Relación calidad/precio:
5
Estrellas que merece
4
Abril/2017 Una persona de Castellón piensa:
-
Valoración general:
8,2
-
¿Recomendarías este hotel?
Si
-
Positivo:
El hotel en si
-
Negativo:
-
¿A quién se lo recomiendas?
Parejas
-
Lo desaconsejo para...
-
Limpieza:
7,5
-
Situación:
7,5
-
Instalaciones y servicios:
7,5
-
Personal:
10
-
Tranquilidad:
10
-
Habitación:
7,5
-
Relación calidad/precio:
7,5
Estrellas que merece
4
Abril/2017 Una persona de Valencia piensa:
-
Valoración general:
9,6
-
¿Recomendarías este hotel?
Si
-
Positivo:
La rapidez en solucionar un problema menor con la habitación.
-
Negativo:
Que el parking no sea gratuito
-
¿A quién se lo recomiendas?
Familias, Parejas, Buscadores de calma, Viajeros de negocios
-
Lo desaconsejo para...
-
Limpieza:
10
-
Situación:
10
-
Instalaciones y servicios:
7,5
-
Personal:
10
-
Tranquilidad:
10
-
Habitación:
7,5
-
Relación calidad/precio:
7,5
Estrellas que merece
4
Febrero/2017 Una persona de Xàtiva piensa:
-
Valoración general:
9,8
-
¿Recomendarías este hotel?
Si
-
Positivo:
Todo fue increíble, un hotel de 10
-
Negativo:
Los precios del restaurante
-
¿A quién se lo recomiendas?
Jóvenes, Familias, Parejas, Buscadores de calma, Amantes de lo moderno, Viajeros con coche
-
Lo desaconsejo para...
Amantes de lo clásico, Escasos de presupuesto
-
Limpieza:
10
-
Situación:
10
-
Instalaciones y servicios:
10
-
Personal:
10
-
Tranquilidad:
7,5
-
Habitación:
7,5
-
Relación calidad/precio:
10
Estrellas que merece
4
Febrero/2017 Una persona de Madrid piensa:
-
Valoración general:
7,4
-
¿Recomendarías este hotel?
Si
-
Positivo:
La zona de la habitación destinada al descanso.
-
Negativo:
El baño. Aunque estaba bien equipado tenía un olor fuerte como agua estancada.
-
¿A quién se lo recomiendas?
-
Lo desaconsejo para...
-
Limpieza:
7,5
-
Situación:
7,5
-
Instalaciones y servicios:
5
-
Personal:
7,5
-
Tranquilidad:
5
-
Habitación:
5
-
Relación calidad/precio:
5
El desayuno debería tener mucha mas variedad para un hotel de 4 estrellas.
Estrellas que merece
3
