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Hotel Puerta de las Granadas

Granada,  Spain

Phone: +(34) 958216230 Fax: +(34) 958216231 E-mail:: reservas@hotelpuertadelasgranadas.com

Price: 59 - 159 € (Average)

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Rating by guests: 9.1 Based on 482 reviews

Located in a historic 19th century building in the heart of the old city. This hotel, totally renovated in 2004, is ideally located for walking tours of the city without the need for a bus or taxi. All of Granada is just a short walk away. We can provide you with advance tickets to the Alhambra to avoid the ticket office queues, letting you fully enjoy your time.

Room Services
  • Rooms: 16
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Climate control
  • Safe (free)
  • Internet connection (free)
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
Main facilities
  • Rooms: 16
  • Parking (fee): not owned by hotel
  • Elevator
  • Internet connection (free)
  • Television
  • Terrace
  • Central heating
  • Hot water
  • Telephone
  • Air conditioning in common areas
  • Patio Andaluz
General services
  • Rooms: 16
  • Non-smoking rooms
  • Extra bed
  • Dogs accepted
  • Computer with Internet
Hotel Puerta de las Granadas
Cuesta de Gomérez, 14 (18009) - Granada (Spain)

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Overall rating:  9.1 Based on the last 40 of 482 reviews

Would you recommend this hotel?

  • Yes: 85%
  • No: 7.5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 8.9
  • Location: 10
  • Common facilities and services: 6.1
  • Staff: 9.6
  • Quietness: 8.2
  • Room: 7.3
  • Value for money: 8.5

February/2019 Someone from Madrid thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: Su ubicación y la amabilidad del personal de recepción.
  • Negative: Los ruidos procedentes de la obra que se estaba efectuando en el edificio contiguo.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado Sr. Jiménez, Muchas gracias por su comentario valorando nuestro hotel. Nos alegra saber que su estancia fue satisfactoria gracias principalmente a nuestra ubicación privilegiada en el corazón del centro histórico y a un paso de la Alhambra. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Respecto a las obras, es cierto estamos haciendo ampliación y reclasificación de estrellas y con esto queremos solventar las quejas y satisfacer las necesidades de nuestros clientes. Durante su estancia es la fase que más ruido había por la máquina que tenían que utilizar y lamentamos las molestias. Esperamos si vuelven a Granada se alojen de nuevo con nosotros y puedan ver como ha quedado todo. Saludos cordiales, "

January/2019 Someone from Argentina thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Budget travelers
  • I recommend it especially AGAINST... Luxury, Business travelers, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5 El desayuno que ofrecen es muy caro, pero hay café y agua disponible todo el día.
  • Staff: 10
  • Quietness: 5 Justo hay una obra en construcción al lado, por la mañana empiezan a trabajar temprano y pueden desperarte.
  • Room: 7.5 La vista excelente pero la habitación muy pequeña.
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado Fernando: Muchas gracias por su por la valoración de nuestro Hotel. En cuanto al tamaño de nuestras habitaciones, nos gustaría informarle que nuestro Hotel es un edificio del siglo XIX, situado en una zona muy protegida de la ciudad (cerca de la Alhambra). Al restaurarlo, tuvimos que respetar las áreas y dimensiones originales y adaptar nuestras habitaciones y las instalaciones a la normativa del Ayuntamiento.Lamentamos que nuestro desayuno no fuera de su agrado. Creemos que esto es bastante variado y ofrece productos frescos que pueden satisfacer las necesidades de nuestros clientes, como café, té, leche, jugo, yogures, fruta fresca, pan fresco, pan de emparedado, pasteles frescos, huevos, tortilla, tortas de tomate, etc. queso, pavo, jamon, chorizo,Respecto a las obras, es cierto estamos haciendo ampliación y reclasificación de estrellas y con esto queremos solventar las quejas y satisfacer las necesidades de nuestros clientes. Durante su estancia es la fase que más ruido había por la máquina que tenían que utilizar y lamentamos las molestias.Saludos cordiales,"

January/2019 Someone from San Fernando, Cádiz thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: El hotel en sí, porque era muy bonito y estaba en perfectas condiciones y sobre todo la amabilidad y entrega de las recepcionistas.
  • Negative: No hubo nada que no me gustara
  • I RECOMMEND it for... Young travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria y que les haya gustado el hotel. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. ""

January/2019 Someone from New York thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Location, nice room
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples, Classic style lovers, Budget travelers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST... Handicapped
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear customer, Thank you so much for reviewing your stay with us, Thanks similarly for appreciating our job with such good rates. We will be please to host you again whenever you decide to visit Granada again. Regards,"

November/2018 Someone from Edinburgh thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: Perfect location for the centre of Granada and for the Alhambra. Friendly and professional staff.
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 2
  • The hotel's reply:

    "Dear Mr. Chalmers, Thank you for your overwhelming opinion and your valuation. We are also very grateful for your opinion about our work. Our staff work every day for our guests to make them feel "like home", and the best pleasure we can have is to know that we have managed to be helpful for you.It is really important for us to know that you enjoyed your stay at our hotel thanks, to our privileged location in a step from Alhambra and in the heart of City Center. It would be a pleasure that we could host you again in your next visit to our beautiful city. Best regards, "

November/2018 Someone from Bilbao thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: La atención del personal, la limpieza y las vistas desde la habitación.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimada. Sra. Frau, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria y que hay podido desfrutar de la habitación y de sus vistas. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "

October/2018 Someone from United States thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Location
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Peace seekers, Modern style lovers, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us. We would like to host you again whenever you decide to visit our beautiful city. Best regards, "

October/2018 Someone from Málaga thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: El trato de la recepción, las vistas, el ambiente tranquilo, la limpieza.
  • Negative: La puerta del baño, parece una mampara más que una puerta, el precio del desayuno un poco elevado.
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST... Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Respecto al precio del desayuno, consideramos que el precio es bastante asequible especialmente al ser el desayuno un buffet variado con diferentes cosas como panes, cruasanes, embutidos, tortilla, tomate, quesos, jamón york, huevos duros, leche, café, infusiones, zumos…etc Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "

September/2018 Someone from Australia thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: The location of our room looking out to the Alhambra.
  • Negative: A box of tissues would be nice
  • I RECOMMEND it for... Couples, Peace seekers, Classic style lovers
  • I recommend it especially AGAINST... Handicapped
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear Costumer, Thank you very much for your comment. We appreciate your score regarding the cleanliness and the staff that work daily to make the stay of our customers as pleasant as possible. We are also happy to know that the location of the hotel on a historical level allowed them to enjoy our beautiful city. We will consider your comment regarding the tissue box. It will be a pleasure for us to return to our hotel if you return to Granada. Sincerely,"

September/2018 Someone from USA thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Great location, clean and comfortable room. Very helpful staff....especially Rosario. Good breakfast for reasonable price.
  • Negative: Nothing except a few more hangers would be nice.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5 Only noise was of other guests returning to rooms.
  • Room: 7.5 Small but well organized
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear Customer, Thanks for sparing some minutes of your valuable time to post your review rating our hotel and services. It is of utmost importance for us to know that you had time in Granada and enjoyed your stay with us, similarly, thanks for appreciating the job of our staff. On the other hand, it is a pity that we did not know that you were in need of more hangers; we could have provided them to you if we had known. We hope to have the pleasure of hosting you again in your future visits to Granada. Best regards "

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Hotel Puerta de las Granadas Cuesta de Gomérez, 14 Granada 18009 Spain
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