HotelSearch.com Home

Hotel Puerta de las Granadas

Granada,  Spain

Phone: +(34) 958216230 Fax: +(34) 958216231 E-mail:: reservas@hotelpuertadelasgranadas.com

Price: 59 - 159 € (Average)

See more photos

Add your hotel photo

Rating by guests: 8.8 Based on 468 reviews

Located in a historic 19th century building in the heart of the old city. This hotel, totally renovated in 2004, is ideally located for walking tours of the city without the need for a bus or taxi. All of Granada is just a short walk away. We can provide you with advance tickets to the Alhambra to avoid the ticket office queues, letting you fully enjoy your time.

Room Services
  • Rooms: 16
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Climate control
  • Safe (free)
  • Internet connection (free)
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
Main facilities
  • Rooms: 16
  • Parking (fee): not owned by hotel
  • Elevator
  • Internet connection (free)
  • Television
  • Terrace
  • Central heating
  • Hot water
  • Telephone
  • Air conditioning in common areas
  • Patio Andaluz
General services
  • Rooms: 16
  • Non-smoking rooms
  • Extra bed
  • Dogs accepted
  • Computer with Internet
Hotel Puerta de las Granadas
Cuesta de Gomérez, 14 (18009) - Granada (Spain)

Access:

 

Overall rating:  8.8 Based on the last 40 of 468 reviews

Would you recommend this hotel?

  • Yes: 82.5%
  • No: 7.5%
  • I don't know: 10%

Rating by subject

  • Cleanliness: 8.8
  • Location: 10
  • Common facilities and services: 6.1
  • Staff: 9.4
  • Quietness: 8.2
  • Room: 7.5
  • Value for money: 7.6

June/2018 Someone from Chicago USA thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Families, Couples, Budget travelers
  • I recommend it especially AGAINST... Older travelers
  • Cleanliness: 10
  • Location: 10 No response given
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear Customer, Thank you very much for your comment and evaluation of our hotel. We are happy to know that the choice of the hotel thanks to the privileged location in the heart of the historic center and one step away from the Alhambra was satisfactory for you and that the information provided to arrive was useful. We also appreciate your comments about our staff. We love knowing that the service was to your liking and that they were available to meet your requests, since we work daily to make our clients' stay as pleasant as possible. We also appreciate your comments regarding the cleanliness of the hotel as well as the comfort of our rooms and the free coffee and tea service. We regret that breakfast did not meet your expectations and we will consider your comment. We will be happy that you will stay with us when you return to Granada. Best regards and until next time"

June/2018 Someone from Murcía thinks:

  • Overall rating: 3.7
  • Would you recommend it? No
  • Positive: Ubicación
  • Negative: Habitación
  • I RECOMMEND it for... Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST... Young travelers, Budget travelers, Business travelers
  • Cleanliness: Not rated Regular, muchas hormigas y se dejaron productos de limpieza
  • Location: 10 Ideal
  • Common facilities and services: 5 Básicos
  • Staff: 10 Excelente, muy amable
  • Quietness: 2.5 Obras justo al lado
  • Room: Not rated Pequeñisima y el cuarto de baño minúsculo
  • Value for money: Not rated Muy caro para la habitación qun tuvimos
Stars it deserves 2
  • The hotel's reply:

    "Estimado Cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. También nos alegra saber que la inmejorable localización del hotel fuera de su agrado.En cuanto al tamaño de nuestras habitaciones, nos gustaría informarle que nuestro Hotel es un edificio del siglo XIX, situado en una zona muy protegida de la ciudad (cerca de la Alhambra). Al restaurarlo, tuvimos que respetar las áreas y dimensiones originales y adaptar nuestras habitaciones y las instalaciones a la normativa del Ayuntamiento. Respecto a las obras, es cierto estamos haciendo ampliación y reclasificación de estrellas y con esto queremos solventar las quejas y satisfacer las necesidades de nuestros clientes. Lamentamos las molestias. Esperamos si vuelven a Granada se alojen de nuevo con nosotros y puedan ver como ha quedado. Saludos cordiales y hasta la próxima. "

June/2018 Someone from US thinks:

  • Overall rating: 3.4
  • Would you recommend it? No
  • Positive: Location and the friendliness of hotel staff
  • Negative: Old hotel in need of a makeover. At least provide quality towels for the cost of the small room.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Older travelers, Peace seekers, Handicapped, Travelers with a car
  • Cleanliness: 2.5
  • Location: 7.5 Near the Plaza Nueva and Alhambra
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 3
  • The hotel's reply:

    " Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. Please note that we are extending our hotel and renewing it, so hopefully, next time you come to Granada, you can stay with us again and see how our hotel is. It is an enormous satisfaction to know that our staff were up to your expectations and served you well. Best regards, "

June/2018 Someone from Israel thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Excellent locaion. Quite day & night. The view of Granada rooftops.
  • Negative: Getting by car. It is better to drive to the parking and get by foot.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5 Basic breakfast
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    " Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us, and as for parking, please note that we are located in the main centre of Granada just at some meters away from the Alhambra, and public traffic are not allowed in from wherever, rather the city council gives us permission from a specific route which we usually send to our customers through email. Best regards, "

May/2018 Someone from Valencia thinks:

  • Overall rating: 5.4
  • Would you recommend it? I don't know
  • Positive: Ubicación
  • Negative: Baño
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 2.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 2.5
Stars it deserves 2
  • The hotel's reply:

    "Estimado Cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que nuestra inmejorable localización en pleno centro de la ciudad fuera de su agrado. Lamentamos su puntuación acerca de la limpieza, tendremos en cuenta su valoración para intentar mejorar. Le agradecemos su valoración acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Saludos Cordiales"

May/2018 Someone from Paris thinks:

  • Overall rating: 8.9
  • Would you recommend it? Yes
  • Positive: L'accueil, la disponibilité
  • Negative: l'accessibilité
  • I RECOMMEND it for... Young travelers, Families, Couples
  • I recommend it especially AGAINST... Older travelers
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, Thank you for your opinion and your valuation. We are very grateful for your opinion about our Staff and about Ana specially, which is very important to us. We work every day for our guests to make them feel "like home", and the best pleasure we can have is to know that we have managed to be helpful for you. We hope we can host you again in your next visit to our beautiful city. Kindest regards."

April/2018 Someone from Murcia thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 10
Stars it deserves 3

April/2018 Someone from Italia thinks:

  • Overall rating: 5.2
  • Would you recommend it? I don't know
  • Positive: la posizione dell'hotel, comoda per il centro e per Alhambra e Albaicin
  • Negative: Stanza e bagno troppi piccoli, colazione scarsa, stoviglie poco pulite
  • I RECOMMEND it for... Young travelers
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 5 stoviglie poco pulite
  • Location: 10
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 5
  • Value for money: 2.5
Stars it deserves 2
  • The hotel's reply:

    "Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us. Regarding the size of our rooms and their bathrooms, we would like to inform you that our hotel is a nineteenth century building, located in a protected area of the city (near the Alhambra). To restore it, we had to respect areas and original dimensions and adapt our rooms and facilities to the regulations of the City Council. According our breakfast service, dimensions’ area is adapted too and we consider that we offer everyday fresh and varied products like coffee, tea, milk, juice, yogurts, fresh fruit, fresh bread, sandwich bread, fresh pastries, eggs, tortilla, tomato spreads, cheese, turkey, ham, chorizo, etc. Best regards, "

March/2018 Someone from United States thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    ""Dear Guest: Thank you so much for your point of view of our establishment. Your review will help us, for sure, to improve the quality of our services. We are very grateful for your opinion about our Staff; which is very important to us, as they constitute one of our best assets. It is really important for us to know that you enjoyed your stay at our hotel thanks, to our privileged location in a step from Alhambra and in the heart of City Center.We really hope we can host you again in your next visit to our city. Kindest regards"

March/2018 Someone from California thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Excellent location and service.
  • Negative:
  • I RECOMMEND it for... Young travelers, Families, Couples, Budget travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear Guest: Thank you so much for your point of view of our establishment. Your review will help us, for sure, to improve the quality of our services. We are very grateful for your opinion about our Staff; which is very important to us, as they constitute one of our best assets. We really hope we can host you again in your next visit to our city. Kindest regards ""

Online reservation
Nights
Hotel Puerta de las Granadas Cuesta de Gomérez, 14 Granada 18009 Spain
88%