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Hotel Puerta de las Granadas

Granada,  Spain

Phone: +(34) 958216230 Fax: +(34) 958216231 E-mail:: reservas@hotelpuertadelasgranadas.com

Price: 59 - 159 € (Average)

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Rating by guests: 8.8 Based on 477 reviews

Located in a historic 19th century building in the heart of the old city. This hotel, totally renovated in 2004, is ideally located for walking tours of the city without the need for a bus or taxi. All of Granada is just a short walk away. We can provide you with advance tickets to the Alhambra to avoid the ticket office queues, letting you fully enjoy your time.

Room Services
  • Rooms: 16
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Climate control
  • Safe (free)
  • Internet connection (free)
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
Main facilities
  • Rooms: 16
  • Parking (fee): not owned by hotel
  • Elevator
  • Internet connection (free)
  • Television
  • Terrace
  • Central heating
  • Hot water
  • Telephone
  • Air conditioning in common areas
  • Patio Andaluz
General services
  • Rooms: 16
  • Non-smoking rooms
  • Extra bed
  • Dogs accepted
  • Computer with Internet
Hotel Puerta de las Granadas
Cuesta de Gomérez, 14 (18009) - Granada (Spain)

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Overall rating:  8.8 Based on the last 40 of 477 reviews

Would you recommend this hotel?

  • Yes: 82.5%
  • No: 7.5%
  • I don't know: 10%

Rating by subject

  • Cleanliness: 8.6
  • Location: 10
  • Common facilities and services: 5.9
  • Staff: 9.4
  • Quietness: 8.1
  • Room: 7.1
  • Value for money: 7.5

November/2018 Someone from Bilbao thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: La atención del personal, la limpieza y las vistas desde la habitación.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimada. Sra. Frau, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria y que hay podido desfrutar de la habitación y de sus vistas. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "

October/2018 Someone from United States thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Location
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Peace seekers, Modern style lovers, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us. We would like to host you again whenever you decide to visit our beautiful city. Best regards, "

October/2018 Someone from Málaga thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: El trato de la recepción, las vistas, el ambiente tranquilo, la limpieza.
  • Negative: La puerta del baño, parece una mampara más que una puerta, el precio del desayuno un poco elevado.
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST... Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Respecto al precio del desayuno, consideramos que el precio es bastante asequible especialmente al ser el desayuno un buffet variado con diferentes cosas como panes, cruasanes, embutidos, tortilla, tomate, quesos, jamón york, huevos duros, leche, café, infusiones, zumos…etc Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "

September/2018 Someone from Australia thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: The location of our room looking out to the Alhambra.
  • Negative: A box of tissues would be nice
  • I RECOMMEND it for... Couples, Peace seekers, Classic style lovers
  • I recommend it especially AGAINST... Handicapped
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear Costumer, Thank you very much for your comment. We appreciate your score regarding the cleanliness and the staff that work daily to make the stay of our customers as pleasant as possible. We are also happy to know that the location of the hotel on a historical level allowed them to enjoy our beautiful city. We will consider your comment regarding the tissue box. It will be a pleasure for us to return to our hotel if you return to Granada. Sincerely,"

September/2018 Someone from USA thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Great location, clean and comfortable room. Very helpful staff....especially Rosario. Good breakfast for reasonable price.
  • Negative: Nothing except a few more hangers would be nice.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5 Only noise was of other guests returning to rooms.
  • Room: 7.5 Small but well organized
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear Customer, Thanks for sparing some minutes of your valuable time to post your review rating our hotel and services. It is of utmost importance for us to know that you had time in Granada and enjoyed your stay with us, similarly, thanks for appreciating the job of our staff. On the other hand, it is a pity that we did not know that you were in need of more hangers; we could have provided them to you if we had known. We hope to have the pleasure of hosting you again in your future visits to Granada. Best regards "

September/2018 Someone from Stockholm, Sweden thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: The excellent location
  • Negative: Hard to reach by car
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear valued customer, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. As you have noticed, our privileged location in the heart of the Granada Center and a step from Alhambra, makes you can find monuments, restaurants and places of interest close without difficulty. This is reason because of we have not parking private because we are located in a protected area. Instead we offer all our clients a special rate with the nearest parking (400 meters from the hotel) and for it, we make a suite and we treat all the reservations of our customers one by one to make their arrival and stay as comfortable as possible by sending them all the right access, informing you that GPS does not work and we send you the necessary information as well as detailed indications of how to reach us without any complications to make it easier on arrival to our customers. We are glad to know you have enjoyed your stay visiting our city in a walk. We really hope we can host you again in your next visit to our beautiful city. Best regards, "

September/2018 Someone from Canada thinks:

  • Overall rating: 9.1
  • Would you recommend it? Yes
  • Positive: Friendly helpful staff, and a well maintained hotel
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear Customer Thank you for your overwhelming opinion and your valuation. We are also very grateful for your opinion about our work. Our staff work every day for our guests to make them feel "like home", and the best pleasure we can have is to know that we have managed to be helpful for you. It would be a pleasure that we could host you again in your next visit to our beautiful city. Best regards, "

August/2018 Someone from México thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: Su ubicación
  • Negative: La habitación para 3 personas es tan pequeña como para 2 personas, por lo tanto el espacio fue muy reducido
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST... Families, Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5 El baño tenía una fuga de agua que arreglaron en cuanto la reporté
  • Staff: 7.5
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado Sr. Figueroa, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria y que la inmejorable localización del hotel fuera de su agrado.En cuanto al tamaño de nuestras habitaciones, nos gustaría informarle que nuestro Hotel es un edificio del siglo XIX, situado en una zona muy protegida de la ciudad (cerca de la Alhambra). Al restaurarlo, tuvimos que respetar las áreas y dimensiones originales y adaptar nuestras habitaciones y las instalaciones a la normativa del Ayuntamiento que tenemos acuerdo. Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "

July/2018 Someone from Madrid thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: La localización del hotel. La tranquilidad de la habitación a pesar de que el hotel está en pleno centro.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimada Paula: Muchas gracias por su por la valoración de nuestro Hotel. Nos alegra saber que la inmejorable localización del hotel fuera de su agrado. Le agradecemos igualmente su valoración sobre el resto de aspectos de nuestro hotel. Será un placer para nosotros que se vuelvan a alojar en nuestro hotel si vuelven a Granada. Saludos Cordiales, "

June/2018 Someone from Chicago USA thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Families, Couples, Budget travelers
  • I recommend it especially AGAINST... Older travelers
  • Cleanliness: 10
  • Location: 10 No response given
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear Customer, Thank you very much for your comment and evaluation of our hotel. We are happy to know that the choice of the hotel thanks to the privileged location in the heart of the historic center and one step away from the Alhambra was satisfactory for you and that the information provided to arrive was useful. We also appreciate your comments about our staff. We love knowing that the service was to your liking and that they were available to meet your requests, since we work daily to make our clients' stay as pleasant as possible. We also appreciate your comments regarding the cleanliness of the hotel as well as the comfort of our rooms and the free coffee and tea service. We regret that breakfast did not meet your expectations and we will consider your comment. We will be happy that you will stay with us when you return to Granada. Best regards and until next time"

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Hotel Puerta de las Granadas Cuesta de Gomérez, 14 Granada 18009 Spain
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