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Hotel Puerta de Toledo ***

Madrid,  Spain

Phone: +(34) 914747100 Fax: +(34) 914740747 E-mail:: madrid@hotelpuertadetoledo.es

Price: 45 - 134 € (Average)

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Rating by guests: 8.8 Based on 2219 reviews

Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.

Room Services
  • Rooms: 152
  • Telephone: in room
  • Television: pay channels
  • Hairdryer
  • Climate control
  • Safe
  • Internet connection
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 152
  • Parking (fee): hotel owned
  • Bar - coffee shop
  • Restaurant
  • Elevator
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 152
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Puerta de Toledo
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)

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Overall rating:  8.8 Based on the last 40 of 2219 reviews

Would you recommend this hotel?

  • Yes: 87.5%
  • No: 0.0%
  • I don't know: 12.5%

Rating by subject

  • Cleanliness: 9.1
  • Location: 8.8
  • Common facilities and services: 8.7
  • Staff: 9.3
  • Quietness: 8.2
  • Room: 7.4
  • Value for money: 7.8

October/2018 Someone from Madrid thinks:

  • Overall rating: 5.2
  • Would you recommend it? I don't know
  • Positive: La localizacion
  • Negative: El precio
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 5
  • Room: 5
  • Value for money: Not rated
Stars it deserves 3

October/2018 Someone from Valencia thinks:

  • Overall rating: 4.9
  • Would you recommend it? I don't know
  • Positive: La ubicación del hotel
  • Negative: El ruido, la primer noche descanse muy mal debido al ruido que provenía de la habitación de al lado
  • I RECOMMEND it for... Budget travelers
  • I recommend it especially AGAINST... Families, Couples, Business travelers
  • Cleanliness: 2.5 Las sabanas olían a tabaco
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 2.5
  • Value for money: 2.5
Stars it deserves 3

October/2018 Someone from Vitoria thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: La ubicación del hotel y la amabilidad de la plantilla.
  • Negative:
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5 Apenas se ven canales de TV, lo que me resulta curioso siendo un hotel en el centro de Madrid.
  • Value for money: 5
Stars it deserves 3

October/2018 Someone from Valencia thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Buen alojamiento, limpio y comodo, personal muy amable y servicial.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

October/2018 Someone from Fran thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por elegirnos para su estancia en Madrid, nos complace que la impresión general de su estancia haya sido positiva. Un saludo. Mercedes - Atención al Cliente."

October/2018 Someone from Belgium thinks:

  • Overall rating: 5
  • Would you recommend it? I don't know
  • Positive: location
  • Negative: room wasn't soundproof(snoring neighbour kept me from sleeping)
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Budget travelers
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: Not rated
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Dear Customer. We regret that you have not received a good impression of your stay, so we want, first of all, to apologise for the inconveniences that you may have found. We would like to point out that we have inside rooms that are very quite as well as the rooms located in the seventh floor. Ask for one of them the next time you visit Madrid. Many thanks & best regards. Mercedes - Customer Service."

October/2018 Someone from Tenerife thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: La cama
  • Negative: Que estuve poco tiempo
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, confiamos que vuelva a elegirnos para su próxima visita a Madrid y pueda pasar más tiempo con nosotros, estaremos encantado de recibirle de nuevo. Un cordial saludo. Mercedes - Atención al Cliente"

October/2018 Someone from Valencia thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: La atención del personal.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5 Ruido de las habitaciones contiguas.
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por sus comentarios y por destacar la atención recibida por nuestro equipo. Un saludo. Mercedes - Atención al Cliente."

October/2018 Someone from Basel thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 5
  • Quietness: 5
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por compartir su opinión, lamentamos que no todo haya salido de diez, esperamos contar con su confianza en el futuro y tener la oportunidad de subir nota. Un cordial saludo. Mercedes - Atención al Cliente."

October/2018 Someone from Las Palmas de Gran Canaria thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: Hotel comodo y caluroso
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por el tiempo dedicado a hacernos llegar las impresiones de su estancia, tomamos nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo. Mercedes - Atención al Cliente."

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Hotel Puerta de Toledo Glorieta Puerta de Toledo, 4 Madrid 28005 Spain
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