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Hotel Puerta de Toledo ***

Madrid,  Spain

Phone: +(34) 914747100 Fax: +(34) 914740747 E-mail:: madrid@hotelpuertadetoledo.es

Price: 45 - 134 € (Average)

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Rating by guests: 9.0 Based on 2312 reviews

Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.

Room Services
  • Rooms: 152
  • Telephone: in room
  • Television: pay channels
  • Hairdryer
  • Climate control
  • Safe
  • Internet connection
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 152
  • Parking (fee): hotel owned
  • Bar - coffee shop
  • Restaurant
  • Elevator
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 152
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Puerta de Toledo
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)

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Overall rating:  9.0 Based on the last 40 of 2312 reviews

Would you recommend this hotel?

  • Yes: 100%
  • No: 0.0%
  • I don't know: 0.0%

Rating by subject

  • Cleanliness: 9.2
  • Location: 9.1
  • Common facilities and services: 7.8
  • Staff: 9.2
  • Quietness: 8.5
  • Room: 7.8
  • Value for money: 8.2

January/2019 Someone from Sevilla thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: La amabilidad de todos sus trabajadores.
  • Negative: Que no se vea el Canal Autonomico de Andalucia en la televisiones de sus habitaciones, (Canal Sur Andalucia emite via satelite para el mundo).
  • I RECOMMEND it for... Young travelers, Families, Peace seekers, Handicapped, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Las empleadas de la limpieza excelente.
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10 Excelente el personal.
  • Quietness: 10 Excelente.
  • Room: 10 La 310 que fue la mia, EXCELENTE.
  • Value for money: 10 Me deberian de ofrecer una tarjeta Vip para que me cueste 40 € la noche exclusivamente para mi durante el año 2019. Sugerencias mias.
Stars it deserves 2

January/2019 Someone from Ibiza thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: Tranquilidad
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración, esperamos que nos visite de nuevo muy pronto. Un cordial saludo. Mercedes - Atención al Cliente."

January/2019 Someone from Valencia thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Los detalles
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración tan positiva y por destacar los detalles que nos diferencian. Un cordial saludo. Mercedes - Atención al Cliente."

January/2019 Someone from Zaragoza thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: La acogida, dándome habitación incluso antes de la hora establecida
  • Negative: Todo estuvo bien
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Nos complace que haya disfrutado de su estancia y que destaque la atención recibida por parte de nuestro equipo. Gracias por elegirnos. Un cordial saludo. Mercedes - Atención al Cliente."

January/2019 Someone from Berlin thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: Zentral gelegen und sehr freundliches Personal..
  • Negative: Zimmer 130 hat das Bett bei Bewegungen gequischt. Glühbirne in der Lampe hat gefehlt. Das für den Kühlschrank kein separater Stromanschluss vorhanden ist und nur läuft wenn die Zimmerkarte steckt.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5 Man könnte den TV und Rasierer/Elektronische Zahnbürste vom Nebenzimmer hören. Bewegungen/Personen aufm Flur deutlich wahrgenommen.
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, manythanks for sahring your experience. We take note of those points we can improve thanks to your comments. Best regards. Mercedes - Customer Service."

January/2019 Someone from Lisboa, Portugal thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: La habitacion, la decoracion del bano, la maquina de cafe y la empleada de Polónia.
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers, Modern style lovers, Handicapped, Business travelers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5 Cuando no estaba la senora polaca, la limpieza podria haber sido mejor.
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por elegirnos para su estancia en Madrid, nos complace que haya disfrutado de la misma. Haremos llegar su observación sobre la limpieza al responsable para que haga seguimiento. Un cordial saludo. Mercedes - Atención al cliente."

January/2019 Someone from Roma thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: limpieza
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por el tiempo dedicado a compartir su opinión, nos complace que la impresión general de la estancia haya sido positiva. Un cordial saludo. Mercedes - Atención al Cliente."

December/2018 Someone from Valencia thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: La limpieza del hotel
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Gracias por elegirnos, nos complace que nos considere merecedores de una cuarta estrella, esperamos que nos visite de nuevo muy pronto. Un cordial saludo. Mercedes - Atención al Cliente."

December/2018 Someone from Valencia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Amabilidad del personal, Limpieza de la habitación.
  • Negative:
  • I RECOMMEND it for... Young travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchísimas gracias por el sobresaliente, esperamos que nos vuelva a elegir en su próxima estancia en Madrid y podamos repetir nota. Un cordial saludo. Mercedes - Atención al Cliente"

December/2018 Someone from Vancouver bc thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive:
  • Negative: All good except WiFi dropped often on my room and TV most english tv stations didn't work
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Mnay thanks for your great score, we take note of the incidence with the WiFi and TV signal so both services are indispensable today. Best regards. Mercedes - Customer Service."

Online reservation
Nights
Hotel Puerta de Toledo Glorieta Puerta de Toledo, 4 Madrid 28005 Spain
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