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Hotel Puerta de Toledo ***

Madrid,  Spain

Phone: +(34) 914747100 Fax: +(34) 914740747 E-mail:: madrid@hotelpuertadetoledo.es

Price: 45 - 134 € (Average)

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Rating by guests: 9.3 Based on 2577 reviews

Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.

Room Services
  • Rooms: 152
  • Telephone: in room
  • Television: pay channels
  • Hairdryer
  • Climate control
  • Safe
  • Internet connection
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 152
  • Parking (fee): hotel owned
  • Bar - coffee shop
  • Restaurant
  • Elevator
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 152
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Puerta de Toledo
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)

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Overall rating:  9.3 Based on the last 40 of 2577 reviews

Would you recommend this hotel?

  • Yes: 97.5%
  • No: 2.5%
  • I don't know: 0.0%

Rating by subject

  • Cleanliness: 9.4
  • Location: 9.3
  • Common facilities and services: 8.8
  • Staff: 9.9
  • Quietness: 9.3
  • Room: 9
  • Value for money: 9.1

December/2019 Someone from colombia thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: la atención personal
  • Negative:
  • I RECOMMEND it for... Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: Not rated
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por elegirnos para su estancia en Madrid y por sus buenos comentarios. Un cordial saludo. Mercedes - Atención al Cliente."

December/2019 Someone from Venezuela thinks:

  • Overall rating: 9
  • Would you recommend it? Yes
  • Positive: Ubicacion
  • Negative:
  • I RECOMMEND it for... Couples, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, nos complace que disfrutara de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."

December/2019 Someone from Salamanca thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Habitación amplia y limpia
  • Negative: No poder entrar antes en la habitacion
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por sus comentarios, nos complace que disfrutara de la amplitud y comodidad de la habitación. En cuanto a la hora de entrada, se especifica que la entrada es a partir de las 13:00hrs, es posible solicitar entrar antes de esa hora lo que conlleva un suplemento. En una próxima reserva, si desea disponer de la habitación a una hora determinada, aunque no se pueda garantizar, puede indicarlo en las observaciones y tendremos previsto un “early check-in”. Agradeciendo du confianza, reciba un cordial saludo. Mercedes – Atención al Cliente"

December/2019 Someone from San Vicente de Alcántara thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: La habitación
  • Negative: Perchero casi roto
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su compartir su experiencia, nos agrada que disfrutara de su estancia con nosotros y lamentamos la incidencia con el perchero al tiempo que le agradecemos que nos lo indique para poder solucionarlo. Un cordial saludo. Mercedes - Atención al Cliente."

December/2019 Someone from Valencia thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: La ubicación, la limpieza y la tranquilidad
  • Negative: El parking; a veces es complicado.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por sus comentarios y su excelente valoración, nos complace que disfrutara de su estancia. Un cordial saludo. Mercedes - Atención al Cliente."

December/2019 Someone from Francisco López-Carrascosa thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Tranquilo, limpieza. Personas muy amables
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su valoración de diez, nos complace que todo haya resultado perfecto y esperamos recibirle de nuevo en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

December/2019 Someone from Valladolid thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: LA HABITACIÓN
  • Negative:
  • I RECOMMEND it for... Families, Couples, Classic style lovers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por el sobresaliente y por elegirnos para su estancia en Madrid. Nos complace que todo haya sido de su agrado y que nos equipare con un establecimiento de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."

December/2019 Someone from Zaragoza y fui a pasar un par d días con unas amigas a Madrid. thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: El trato d los empleados y las instalaciones
  • Negative: La wifi no funciona muy bien
  • I RECOMMEND it for... Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, nos complace que haya disfrutado de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."

December/2019 Someone from Granada thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: El trato del personal
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración de diez, es un placer que hay disfrutado de su estancia con nosotros y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al cliente."

December/2019 Someone from Mallorca thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: El personal y la ubicacion
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por sus excelentes comentarios y por su confianza al elegirnos. Un cordial saludo. Mercedes - Atención al Cliente."

Online reservation
Nights
Hotel Puerta de Toledo Glorieta Puerta de Toledo, 4 Madrid 28005 Spain
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