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Hotel Galanthus & Spa ****

Canillo,  Andorra

Phone: +(376) 753300 Fax: +(376) 753333 E-mail:: info@hotelgalanthus.com

Price: 58 - 474 € (Average)

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Rating by guests: 7.9 Based on 122 reviews

This is a modern hotel in the Pyrenees, at the entrance to Soldeu. The establishment is only 900 metres from the ski slopes at Grand Valira. A superior 4-star establishment the decoration of this place makes a tribute to natural sensitivities utilizing a “minimal” decorative style of straight lines and original furnishings. The restaurant boasts international specialities and a high quality of service. A paradise for ski-lovers, you can also enjoy the shopping in the Andorran capital, only a few kilometres from the hotel. In the hotel there are a total of 48 rooms and 4 large suites where relaxing is a real pleasure. Rooms are light and decorated in keeping with the rest of the hotel. Designed by a prestigious team of international interior designers and rooms are spacious and feature clear wooden furnishings. They also incorporate automated systems; the intensity of the lights for example can be regulated and beds come in special sizes.

Hotel Galanthus & Spa
Ctra. General França Km. 17 (AD100) - Canillo (Andorra)

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Overall rating:  7.9 Based on the last 40 of 122 reviews

Would you recommend this hotel?

  • Yes: 70%
  • No: 20%
  • I don't know: 10%

Rating by subject

  • Cleanliness: 9
  • Location: 7.9
  • Common facilities and services: 7.4
  • Staff: 8.9
  • Quietness: 7.2
  • Room: 6.7
  • Value for money: 7.3

March/2020 Someone from France thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: L accueil était parfait, l’hôtel a la hauteur de mes attentes
  • Negative:
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Peace seekers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Merci beaucoup de nous avoir choisis pour votre séjour en Andorre! Nous apprécions également le temps passé à laisser vos notes et commentaires. Ce fut un plaisir pour nous de les accueillir et nous espérons le faire à nouveau et bientôt Meilleures salutations de toute l'équipe Brenda Customer Service WuauHôtels"

February/2020 Someone from France thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Vue, calme, espace spa
  • Negative: Local ski, garage voiture et un peu loin de là station
  • I RECOMMEND it for... Young travelers, Families, Couples, Modern style lovers
  • I recommend it especially AGAINST... Older travelers
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 5 Chambre petite
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Merci beaucoup de nous avoir choisis pour votre séjour en Andorre! C'est une joie de savoir que vous avez eu une grande expérience avec nous, ce fut un réel plaisir de vous accueillir les gars. Nous apprécions également le temps que vous avez pris pour rédiger vos commentaires. Nous espérons pouvoir vous accueillir à nouveau très bientôt :) Cordialement, Brenda Customer Service"

February/2020 Someone from Uk thinks:

  • Overall rating: 9
  • Would you recommend it? Yes
  • Positive: The friendly helpful staff
  • Negative: Being unable to adjust the heating in the rooms. It was too hot.
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "¡Thank you very much for choosing us for your stay in Andorra! It is a joy to know that you had a great experience with us, it was a real pleasure to host you guys. Also, we appreciate the time you took to write your comments. We hope we could host you again and soon :) Best Regards, Brenda Customer Service "

February/2020 Someone from English thinks:

  • Overall rating: 4.9
  • Would you recommend it? I don't know
  • Positive: The bar staff very good and made me feel welcome her name was carmen
  • Negative: Staying on level 4 which was underneath the dining room very noisy
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: Not rated To far away
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: Not rated
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    " Thank you very much for choosing us for your stay in Andorra! We appreciate the time spent leaving your ratings and good comments on our staff. We will take note of the points mentioned. A cordial greeting, Brenda Customer Service WuauHotels"

February/2020 Someone from Toulouse thinks:

  • Overall rating: 8.6
  • Would you recommend it? Yes
  • Positive: La situation géographique, les services proposés, l'amabilité des employés
  • Negative: Le bruit
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Business travelers, Travelers with a car
  • I recommend it especially AGAINST... Luxury, Peace seekers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 2.5 Dû au manque de savoir vivre des autres clients (dans les couloirs, au spa etc)
  • Room: 7.5 Un peu Vieillot, mais propre et fonctionnel
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Merci beaucoup de nous avoir choisis pour votre séjour en Andorre! C'est un plaisir d'avoir votre satisfaction dans notre service et notre personnel. Nous apprécions également le temps passé à laisser vos notes et commentaires. Nous prendrons note des points mentionnés. Nous espérons pouvoir les accueillir à nouveau et nous devons le faire à nouveau Cordialement, Brenda Customer Service WuauHôtels"

February/2020 Someone from Barcelona thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Buen servicio de transfer a pistas
  • Negative: No habia enchufes al lado de la cama, la calidad del wifi era muy mala en nuestra habitacion 702, no se puede encender y apagar luces de la habitacion de manera individual
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "¡Muchas gracias por elegirnos para su estancia en Andorra! Es un placer contar con su satisfacción en nuestro servicio y personal. También apreciamos el tiempo invertido en dejar asentado sus valoraciones y comentarios. Tomaremos nota de los puntos mencionados. Esperamos poder volver a alojarlos y contamos con volver a hacerlo Un cordial saludo, Brenda Atencion al Cliente WuauHotels"

February/2020 Someone from France thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: Confort et gentillesse du personnel
  • Negative: Accès au parking
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    " Merci beaucoup de nous avoir choisis pour votre séjour en Andorre! C'est une immense joie d'avoir votre satisfaction dans notre service et notre personnel. Nous apprécions également le temps passé à laisser vos notes et commentaires. Ce fut un plaisir pour nous de rester, nous espérons le refaire et bientôt Cordialement, Brenda Customer Service WuauHôtels "

February/2020 Someone from Toulouse thinks:

  • Overall rating: 6.4
  • Would you recommend it? I don't know
  • Positive: Espace détente SPA Sauna Hammam
  • Negative: La chambre sans vue extérieur, face à un mur très haut.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5 L'espace détente a besoin d'un meilleurs entretien. Absence de règlementation de ces installations.
  • Staff: 7.5 Geste commercial consenti après notre mécontentement sur la chambre
  • Quietness: 7.5
  • Room: 2.5 Chambre Sans vue dans une fosse où il est même difficile de voir le ciel
  • Value for money: 5 Aucune différence n'est faite entre un client régulier ou non au moment de l'attribution d'une chambre.
Stars it deserves 4
  • The hotel's reply:

    "Nous regrettons que votre expérience avec nous n'ait pas été à votre goût. Nous regrettons également si ce n'était pas clair, mais la chambre que vous avez choisie est de type intérieur et la mentionne au nom de la chambre. Pour le suivant, si vous voulez vous assurer des vues, vous devez choisir le type premium. Quoi qu'il en soit, nous ressentons la confusion. Cordialement, Brenda Customer Service WuauHôtels"

February/2020 Someone from Milan, Italy thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Welcome to the Client, good service, efficiency courtesy
  • Negative:
  • I RECOMMEND it for... Older travelers, Couples, Business travelers
  • I recommend it especially AGAINST... Young travelers, Luxury, Classic style lovers, Budget travelers
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "¡Thank you very much for choosing us for your stay in Andorra! It is always a pleasure to read that you had a good experince with us. We appreciate the time you took to review us. We hope we can host you again and soon! Best Regards, Brenda Customer Service WuauHotels"

February/2020 Someone from Uk -Bridgnorth thinks:

  • Overall rating: 5.7
  • Would you recommend it? I don't know
  • Positive: Friendly staff, overall condition of the hotel & spa
  • Negative: Food, poor selection, but most upsetting was the breakfast was consistently cold each day. Paid extra for mountain view room 601 was far from that, couldn’t be bothered to complain had been a long day travelling.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 10 Except food, poor quality and limited poor cold breakfast
  • Staff: 10
  • Quietness: 10
  • Room: 5 Poor view which we paid extra for
  • Value for money: 2.5
Stars it deserves 3
  • The hotel's reply:

    "First of all, thank you very much for choosing us for your stay in Andorra! We are sorry if we didnt express correctly but the reservation you made was in a triple confort interior room. It means that this type of room does not have views. About your commets of the cold breakfast we will talk with the area. In your next visit you can let the reception know about your dislikes and we will solve it inmediatly, reception it is open the 24 hs. Thank you for letting us know the things we can and must improve. Best Regards, Brenda Customer Service WuauHotels"

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Hotel Galanthus & Spa Ctra. General França Km. 17 Canillo AD100 Andorra
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