Hotel Alixares ****
Granada, Spain
Phone: +(34) 958225575 Fax: +(34) 958224102
Hotel Alixares is located in front of the Alhambra, one of the most beautiful monuments all over the World. Fifteen minutes walking from the historical center of Granada. Easy access from the highway ( exit 132). Hotel Alixares has been completely renovated in 2004. Its rooms are climatized and have sat Tv, minibar, fully equiped bathroom, and safety box. The hotel has outdoor swimming-pool and it is surrounded by private gardens.
- Room Services
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- Rooms: 162
- Telephone
- Television: pay channels
- Minibar
- Climate control
- Safe
- Internet connection: wireless
- Main facilities
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- Rooms: 162
- Parking: hotel owned
- Bar - coffee shop
- Convention hall
- Elevator
- Swimming pool
- Boutiques
- General services
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- Rooms: 162
- Safe at front desk
- Dogs accepted
- Currency exchange
Paseo de la Sabica, 27 (18009) - Granada (Spain)
Access:
Would you recommend this hotel?
- Yes: 85%
- No: 2.5%
- I don't know: 12.5%
Rating by subject
- Cleanliness: 9.1
- Location: 9.2
- Common facilities and services: 7.8
- Staff: 9.5
- Quietness: 9.4
- Room: 7.9
- Value for money: 8.2
December/2017 Someone from Madrid,maravilloso lugar donde quedarse,excelente relación calidad precio.volveremos. thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado cliente, muchas gracias por valorar el Hotel Alixares. Nos agrada que haya quedado satisfecho.. Esperamos que haya tenido una agradable estancia y pueda volver a visitarnos. Un cordial saludo, Rosa Baena, Adjunta Direccion"
December/2017 Someone from Jaén thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado cliente, muchas gracias por valorar el Hotel Alixares. Nos agrada que haya quedado satisfecho.. Esperamos que haya tenido una agradable estancia y pueda volver a visitarnos. Un cordial saludo, Rosa Baena, Adjunta Direccion"
November/2017 Someone from Gijon thinks:
- Overall rating: 9.4
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The hotel's reply:
"Gracias por sus comentarios. Para nosotros son muy importantes para poder mejorar nuestros servicios. Esperamos poder verlos de nuevo pronto. Pueden seguirnos en redes sociales. Rafael Ramos (Community Manager)"
November/2017 Someone from Palencia thinks:
- Overall rating: 10
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The hotel's reply:
""Estimado cliente, muchas gracias por valorar el Hotel Alixares. Nos agrada que haya quedado satisfecho.. Esperamos que haya tenido una agradable estancia y pueda volver a visitarnos. Un cordial saludo, Gustavo Cara Director "
November/2017 Someone from UK thinks:
- Overall rating: 10
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The hotel's reply:
"Dear customer, thank you very much for evaluating the Hotel Alixares. We are pleased that you have been satisfied .. We hope you have had a pleasant stay and can return to visit us. Best regards, Gustavo Cara Director"
November/2017 Someone from Málaga thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado cliente, muchas gracias por valorar el Hotel Alixares. Nos agrada que haya quedado satisfecho.. Esperamos que haya tenido una agradable estancia y pueda volver a visitarnos. Un cordial saludo, Rosa Baena, Adjunta Direccion"
November/2017 Someone from Russia thinks:
- Overall rating: 4.4
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The hotel's reply:
"Dear Customer, we regret not having met your expectations, we work very hard to please our customers, our staff is very friendly and try to help as much as possible. Cleaning is one of our most valued items, we will consider your indications to improve. We hope you can repeat experience with us. Greetings and good day. Gustavo Cara director"
November/2017 Someone from Palencia thinks:
- Overall rating: 8.3
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The hotel's reply:
"Estimado Cliente, gracias por su tiempo, esperamos puedan repetir experiencia con nosotros, estamos mejorando nuestras instalaciones. Reservando a través de nuestra web mejor precio posible. Saludos y hasta pronto. Gustavo Cara Director"
November/2017 Someone from Holland thinks:
- Overall rating: 8.3
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The hotel's reply:
"Dear guest, I would like to thank you for taking the time to share your feedback regarding your recent stay here with us. We are glad that you enjoy our location, just a few steps to the Alhambra. Also, we have good conexion with buses to the center. Reviews like yours make us feel very blissful about what we do everyday, and cheers us to keep working harder. We really appreciate it. Hope you had a nice visit, and I truly hope we can welcome you back again to the hotel in the very near future. Kind Regards Rosa Baena, Adjunta Direccion"
November/2017 Someone from Cantabria thinks:
- Overall rating: 0.1
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The hotel's reply:
"Apreciado Sr. Domínguez. Lamentamos sinceramente que haya tenido una mala experiencia en nuestro hotel, pero como le indicamos en el correo electrónico que le envió el director del hotel, después de revisar las cámaras del parking, no se aprecia, en ningún momento que se roce el coche. Además todas las esquinas de nuestro parking están protegidas con protecciones, por lo que sería físicamente imposible haber realizado los roces que usted indica. Hemos hablado, igualmente con los compañeros que realizan este servicio, y en ningún caso registraron ningún roce. Quiero que entienda que el hotel, tiene unos procedimientos muy estrictos y que se chequea el vehículo cada vez que entra o sale de nuestro parking, entre otras cosas, para evitar situaciones de este estilo. Quiero que entienda que el hotel dispone de un seguro para cubrir este tipo de daños, y de verdad que hubiesemos estado encantados de haberlo visto con usted, pero en honor a la verdad, usted no nos indicó nada y una vez fuera de nuestro recinto, no nos hacemos responsables, ya que siendo mal pensado, pudo usted hacerle el roce y después querer hacernos responsables de él, no sería la primera vez que nos sucede y por eso tenemos unos procedimientos muy estrictos a la hora de recepcionar los vehículos. Ya le confirmo que en la grabación de las cámaras de seguridad no se aprecia ningún roce con su vehículo. Es usted libre de valorar nuestro establecimiento en función de su experiencia, faltaría más, pero lo que no consentimos, es que valore a nuestro personal de forma injusta, por una mala decisión suya y sobre todo que les falte al respeto. Creemos que el respeto, es algo que no se puede perder, y usted nos lo ha perdido. Sin más, y esperando haber aclarado este mal entendido, reciba un cordial saludo. Rafael Ramos (Community Manager)"