Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
January/2019 Someone from Lisboa, Portugal thinks:
- Overall rating: 9.7
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The hotel's reply:
"Muchas gracias por elegirnos para su estancia en Madrid, nos complace que haya disfrutado de la misma. Haremos llegar su observación sobre la limpieza al responsable para que haga seguimiento. Un cordial saludo. Mercedes - Atención al cliente."
January/2019 Someone from Roma thinks:
- Overall rating: 7.6
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The hotel's reply:
"Muchas gracias por el tiempo dedicado a compartir su opinión, nos complace que la impresión general de la estancia haya sido positiva. Un cordial saludo. Mercedes - Atención al Cliente."
December/2018 Someone from Valencia thinks:
- Overall rating: 8.1
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The hotel's reply:
"Gracias por elegirnos, nos complace que nos considere merecedores de una cuarta estrella, esperamos que nos visite de nuevo muy pronto. Un cordial saludo. Mercedes - Atención al Cliente."
December/2018 Someone from Valencia thinks:
- Overall rating: 10
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The hotel's reply:
"Muchísimas gracias por el sobresaliente, esperamos que nos vuelva a elegir en su próxima estancia en Madrid y podamos repetir nota. Un cordial saludo. Mercedes - Atención al Cliente"
December/2018 Someone from Vancouver bc thinks:
- Overall rating: 8
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The hotel's reply:
"Mnay thanks for your great score, we take note of the incidence with the WiFi and TV signal so both services are indispensable today. Best regards. Mercedes - Customer Service."
December/2018 Someone from Cartagena-Murcia thinks:
- Overall rating: 8
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The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que haya tenido una agradable estancia. Un cordial saludo. Mercedes - Atención al Cliente."
December/2018 Someone from Madrid thinks:
- Overall rating: 8.1
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The hotel's reply:
"Muchas gracias por su confianza, esperamos que nos vuelva a elegir para una próxima estancia. Un cordial saludo. Mercedes - Atención al Cliente."
December/2018 Someone from Santander thinks:
- Overall rating: 7.6
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The hotel's reply:
"Muchas gracias por su valoración, esperamos recibirle pronto de nuevo y tener la oportunidad de mejorar sus impresiones. Un cordial saludo. Mercedes - Atención al Cliente."
December/2018 Someone from Sevilla thinks:
- Overall rating: 9.8
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The hotel's reply:
"Muchas gracias por sus comentarios y por su confianza. Un cordial saludo. Mercedes - Atención al Cliente."
December/2018 Someone from Ciudad Real thinks:
- Overall rating: 6
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The hotel's reply:
"Muchas gracias por sus comentarios, lamentamos el tema de los olores aunque desconocemos el origen ya que el hotel no tiene cocina, al no disponer de restaurante, no obstante lo observaremos. La habitación es de las más amplias por lo que es muy valorada cuando se ocupa con tres personas, como fue su caso, no obstante lamentamos igualmente que el baño no fuera de su agrado. Un cordial saludo. Mercedes - Atención al Cliente."