Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
February/2019 Someone from Baleares thinks:
- Overall rating: 8.3
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The hotel's reply:
"Muchas gracias por su valoración, las habitaciones individuales son las más pequeñas de nuestra oferta y todas ellas son interiores, no obstante tienen todas las comodidades de nuestra oferta. Es posible, que en otra estancia se haya asignado una habitación doble uso individual al tener suficiente disponibilidad, es una práctica que nuestro equipo de recepción realiza en ocasiones. No obstante, indique sus preferencias en las observaciones de su próxima reserva, estaremos encantados de atenderlas. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Venezuela thinks:
- Overall rating: 8.1
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The hotel's reply:
"Muchas gracias por su valoración y su confianza, Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Estepona thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado cliente, muchas gracias por su excelente valoración, nos complace que todo haya sido de su agrado y que nos equipare en calidad a un hotel de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from almería thinks:
- Overall rating: 8.4
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The hotel's reply:
"Muchas gracias por sus comentarios, hemos elevado la incidencia con el vaso al responsable indicado para que se tomen las medidas oportunas, lamentamos el incidente. Esperamos contar de nuevo con su confianza en el futuro para que pueda comprobar nuestros auténticos estándares de calidad. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Barcelona thinks:
- Overall rating: 9.7
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The hotel's reply:
"Muchas gracias por valorar su estancia con nosotros y por elegirnos para su visita a Madrid. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Barcelona thinks:
- Overall rating: 8.1
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The hotel's reply:
"Gracias por sus comentarios, sin duda la calidad de nuestros conjuntos de descanso es uno de los aspectos mejor valorados por nuestros clientes, gracias por destacarlo. Un cordial saludo. Mercedes - Atención al Cliente."
January/2019 Someone from Bizkaia thinks:
- Overall rating: 8.1
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The hotel's reply:
"Muchas gracias por el tiempo dedicado a compartir su experiencia, tomamos buena nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo. Mercedes - Atención al Cliente."
January/2019 Someone from Asturias thinks:
- Overall rating: 9.8
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The hotel's reply:
"Muchas gracias por su confianza y su excelente valoración. Un cordial saludo. Mercedes - Atención al Cliente."
January/2019 Someone from Barcelona thinks:
- Overall rating: 7.7
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The hotel's reply:
"Muchas gracias por su confianza, nos complace que en general haya disfrutado de su estancia. Un cordial saludo. Mercedes - Atención al Cliente."
January/2019 Someone from Actualmente resido en Huesca y este viaje, fuéramos para ir a Fitur thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por sus comentarios, es cierto que el parking es limitado en plazas pero en las proximidades hay distintas opciones de aparcamiento, consulte con nuestra recepción en su próxima estancia. Agradeciendo su confianza, reciba un cordial saludo. Mercedes - Atención al Cliente."