Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
May/2019 Someone from BILBAO thinks:
- Overall rating: 8.9
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que haya disfrutado de su estancia y esperamos que nos vuelva a elegir en su próxima visita a Madrid. Un cordial saludo. Mercedes - Atención al Cliente."
May/2019 Someone from Gijon thinks:
- Overall rating: 8.8
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The hotel's reply:
"Muchas gracias por sus comentarios y por su confianza al elegirnos para su estancia en Madrid. Un cordial saludo. Mercedes - Atención al Cliente."
March/2019 Someone from Toledo thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por su excelente valoración, nos complace que haya disfrutado de una estancia perfecta. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Ciudad Real thinks:
- Overall rating: 9.8
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The hotel's reply:
"Muchas gracias por sus comentarios, nos agrada que haya tenido una agradable estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from SALAMANCA thinks:
- Overall rating: 9
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The hotel's reply:
"Muchas gracias por su excelente valoración, en una próxima ocasión esperamos que se pueda quedar más días con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from USA thinks:
- Overall rating: 9.4
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The hotel's reply:
"Many thanks for sharing your impressions. Best regards. Mercedes - Customer Service."
February/2019 Someone from ALICANTE thinks:
- Overall rating: 9.9
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The hotel's reply:
"Muchas gracias por su excelente valoración y por destacar la atención recibida. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Barcelona thinks:
- Overall rating: 7.4
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The hotel's reply:
"Muchas gracias por publicar sus comentarios, sin duda las opiniones de nuestros clientes es el mejor indicador que podemos seguir para mejorar en nuestra labor diaria. En cuanto a sus observaciones, salvo por el comentario publicado, solo tenemos constancia de la valoración que dejó en nuestra encuesta de satisfacción, no tenemos registro de que nos los haya hecho llegar por más vías, le rogamos nos disculpe si lo comentó con nuestro personal y la información no llegó a la persona indicada. Igualmente lamentamos el descuido al no retirar los zapatos olvidados por el cliente anterior a su estancia. Por otro lado, los productos de baño se reponen bajo consumo y están pensados para cubrir la estancia reservada, en su caso de dos noches. De todos modos, nuestro personal está a su disposición para cualquier artículo adicional que precise, aún así, el dispensador de jabón de ducha no debería haberse agotado. Todas nuestras habitaciones individuales son interiores, muy tranquilas al dar a un patio interior, si desea habitación exterior, consulte disponibilidad del resto de tipos de habitación de que disponemos o consulte directamente con nuestro equipo. Nos complace que entienda que las deficiencias encontradas son puntuales y que considere recomendar nuestros servicios. Atentamente. Mercedes - Atención al Cliente."
February/2019 Someone from Sevilla thinks:
- Overall rating: 8.8
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The hotel's reply:
"Muchas gracias por su valoración y por elegirnos para su estancia en Madrid. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Noia (A Coruña) thinks:
- Overall rating: 9.4
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The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que la impresión general de su estancia haya sido tan positiva y, sobre todo, que destaque la atención recibida por nuestro personal. Un cordial saludo. Mercedes - Atención al Cliente."