Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
July/2019 Someone from Pamplona thinks:
- Overall rating: 9.4
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The hotel's reply:
"Muchas gracias por sus comentarios y por su confianza al alegirnos, esperamos recibirla de nuevo en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from LA ALGABA EN SEVILLA thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por su excelente valoración, nos complace que todo haya sido de su agrado. Puede consultar nuestros mejores precios y ofertas en nuestra web. También puede inscribirse en nuestro Club "Amigos Puerta de Toledo". Esperando contar con su confianza en el futuro reciba un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from Jaén thinks:
- Overall rating: 9.3
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The hotel's reply:
"Muchas gracias por su excelente valoración, tomamos nota de su comentario sobre el tono de voz del personal, es un aspecto que cuidamos mucho pero lo retomamos con nuestro equipo ya que lo consideramos importante. Gracis por mencionarlo y darnos la oportunidad de mejorar. Un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from Madrid thinks:
- Overall rating: 9.9
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The hotel's reply:
"Muchas gracias por su valoración y por destacar tantos aspectos positivos de su estancia. Esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from Guatemala thinks:
- Overall rating: 8.2
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The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que encontrata cómoda su habitación y que nos equipare, en producto y servicios, a un establecimiento de cuatro estrellas. Le pedimos disculpas si tuvo que esperar un poco para poder entrar en la habitación asignada, al reservarse un tipo de habitación muy concreto, dependemos también de la hora de salida del cliente anterior, confiamos lo entienda. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from TEIJEIRO LA CORUÑA thinks:
- Overall rating: 8.9
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que la comodidad de nuestros conjuntos de descanso hayan sido de su agrado. Por otro lado, estamos continuamente realizando labores de mantenimiento para mantener nuestras instalaciones en perfecto estado, lamentamos que haya encontrado algún desperfecto y le agradecemos que nos lo indique para darle la oportuna prioridad. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Mexico thinks:
- Overall rating: 8.4
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The hotel's reply:
"Muchas gracais por su valoración, nos complace que la excelente situación del Hotel haya sido de su conveniencia y tomamos nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Navarra thinks:
- Overall rating: 9.1
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The hotel's reply:
"Muchas gracias por el tiempo dedicado a compartir su experiencia, nos complace que haya disfrutado de su estancia y lamentamos la dificultades tenidas con el parking. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Granada thinks:
- Overall rating: 9.6
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The hotel's reply:
"Muchas gracias por su valoración y por su confianza al elegirnos para su visita a Madrid, nos complace que haya disfrutado de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Salta, Argentina thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por la nota perfecta, nos complace haber superado sus expectativas y que nos equipare, en producto y servicio, a un hotel de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."