Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
September/2019 Someone from Barcelona thinks:
- Overall rating: 8.2
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The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que haya disfrutado de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from Großraum München thinks:
- Overall rating: 7.9
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The hotel's reply:
"Many thanks for your evaluation, we are glad you highlight the good service and we take note of those aspects we can improve thanks to your comments. Best regards. Mercedes - Customer Service."
September/2019 Someone from Netherlands thinks:
- Overall rating: 8.3
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The hotel's reply:
"Many thanks for your positive evaluation, we really appreciate your feedback and we take note of those aspects we can improve thanks to your comments. Best regards. Mercedes - Customer Service."
September/2019 Someone from Switzerland thinks:
- Overall rating: 9.9
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The hotel's reply:
"Many thanks for your excellent assessment, we are glad you enjoyed your stay with us. Best regards. Mercedes - Customer Service.l"
September/2019 Someone from Toledo thinks:
- Overall rating: 6.6
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The hotel's reply:
"Muchas gracias por el tiempo dedicado a compartir su experiencia, lamentamos la incidencias encontradas, revisaremos las conexiones de antena de la TV y del WiFi, no debería haber habido problemas con los canales que indica, ambos se sintonizan en todas las habitaciones. En cuanto a las molestias ocasionadas por ruidos de otros clientes, por favor, indíquelo a nuestro personal en el mismo momento de producirse, actuaremos de inmediato para garantizar el descanso de nuestros clientes. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from Japón thinks:
- Overall rating: 9.6
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The hotel's reply:
"Muchas gracias por compartir su experiencia, nos complace que haya disfrutado de su estancia y esperamos seguir contando con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from logroño thinks:
- Overall rating: 9.2
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The hotel's reply:
"Muchas gracias por sus comentarios y por considerarnos, por calidad y detalles, a un establecimiento de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from Navarra thinks:
- Overall rating: 7.9
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The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que en líneas generales haya disfrutado de su estancia y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from Vizcaya thinks:
- Overall rating: 7.9
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The hotel's reply:
"Estimado cliente, agradecemos su valoración en relación a su estancia con nosotros. Le informamos que actualmente estamos trabajando en mejorar el aislamiento de nuestras habitaciones. Un cordial saludo Christian - Atención al cliente"
September/2019 Someone from Ponferrada thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por su excelente valoración, nos complace que encontrara todo perfecto durante su estancia. Un cordial saludo. Mercedes - Atención al Cliente."