Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
-
- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
-
- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
-
- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
November/2019 Someone from caceres thinks:
- Overall rating: 6.7
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por compartir su experiencia, nos complace que la céntrica ubicación del hotel haya sido de su conveniencia. Las habitaciones individuales son las más pequeñas de nuestra oferta y sus características vienen detalladas en la descripción de la habitación, por ello son también mucho más económicas, aunque cuentan con los detalles y servicios de toda nuestra oferta. Un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from No entiendo esta thinks:
- Overall rating: 8.6
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que nos equipare en calidad y servicios a un establecimiento de cuatro estrellas. Lamentamos las molestias por los ruidos, las habitaciones interiores son muy apreciadas por su tranquilidad, por lo que entendemos que debieron tratarse a una situación puntual. Un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from No se que poner thinks:
- Overall rating: 8.9
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por su valoración, tomamos nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from MELILLA thinks:
- Overall rating: 9.9
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por su valoración tan positiva, nos complace que destaque la atención del "upgrade" sin cargo que se aplicó a su estancia. Un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from Venezuela thinks:
- Overall rating: 10
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por su excelente valoración, nos agrada que todo haya resultado perfecto y que destaque la amabilidad de nuestro personal. Un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from Logroño thinks:
- Overall rating: 6.3
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que haya disfrutado de su estancia y lamentamos que se haya visto afectado por ruidos en otras habitaciones. Un atento saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Granada thinks:
- Overall rating: 9.5
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por su excelente valoración y por su confianza al elegirnos. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Sant Antoni de Calonge thinks:
- Overall rating: 9.6
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por su valoración, nos complace que haya disfrutado de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Argentina /Italia thinks:
- Overall rating: 9.3
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Muchas gracias por su buena valoración! Esperemos que se vuelva a alojar con nosotros en su próximo viaje a Madrid. Un cordial saludo, Christian Martín - Atención al cliente"
October/2019 Someone from Barcelona thinks:
- Overall rating: 7.3
- Would you recommend it?
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness:
- Location:
- Common facilities and services:
- Staff:
- Quietness:
- Room:
- Value for money:
-
The hotel's reply:
"Agradecemos sus comentarios y tiempo en evaluar su estancia con nosotros. El hotel esta bajo un proceso de renovación constante ya que lo mas importante para nosotros el mejorar la calidad de nuestro servicio. Un cordial saludo, Christian Martín - Atención al cliente"