Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
December/2019 Someone from Ceuta thinks:
- Overall rating: 8.4
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The hotel's reply:
"Muchas gracias por su positiva valoración, nos complace que destaque la limpieza de nuestras instalaciones. Un cordial saludo. Mercedes - Atención al Cliente."
December/2019 Someone from Pamplona thinks:
- Overall rating: 9.8
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The hotel's reply:
"Muchas gracias por su excelente valoración, nos complace que destaque la amabilidad y profesionalidad de nuestro personal. Estamos renovando nuestra carta de cafetería y en breve lanzaremos la nueva carta con nuevos productos y diseño. Esperamos que nos visite de nuevo y pueda valorar nuestra nueva propuesta. Un cordial saludo. Mercedes - Atención al Cliente."
December/2019 Someone from Zürich thinks:
- Overall rating: 7.4
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The hotel's reply:
"Muchas gracias por sus comentarios, esperamos tener la oportunidad de recibirle de nuevo en el futuro y cumplir con sus expectativas, no dude en indicar sus preferencias en las observaciones de su próxima reserva, estaremos encantados de atenderlas. Un cordial saludo. Mercedes - Atención al Cliente."
December/2019 Someone from Colombia thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por su excelente valoración, nos complace que todo haya sido perfecto durante su estancia y que destaque la amabilidad de nuestro personal. Esperando contar de nuevo con su confianza en el futuro, reciba un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from Barcelona thinks:
- Overall rating: 9.3
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November/2019 Someone from Barcelona thinks:
- Overall rating: 8.1
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November/2019 Someone from Pamplona thinks:
- Overall rating: 8.3
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The hotel's reply:
"Muchas gracias por el tiempo dedicado a compartir su experiencia, los comentarios de nuestros clientes son el mejor indicador que podemos seguir para mejorar en calidad en servicio. Nos complace que la excelente ubicación del hotel haya sido de su conveniencia y esperamos contar con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from Cantabria thinks:
- Overall rating: 5.6
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The hotel's reply:
"Muchas gracias por su valoración, sus comentarios son la mejor forma que tenemos para mejorar. Tomamos buena nota de la incidencia a la hora de marcar el tipo de agua, caliente o fría, en el grifo de la ducha, ha sido notificado de inmediato a nuestro responsable de mantenimiento para que se solucione lo antes posible. Gracias por compartirlo y darnos la oportunidad de solventarlo. Un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from Salamanca thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por su sobresaliente valoración y por considerarnos, en calidad y servicios, equiparable a un hotel de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."
November/2019 Someone from Alicante thinks:
- Overall rating: 9.2
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The hotel's reply:
"Muchas gracias por su excelente y detallada valoración. En fechas especiales el precio lo termina definiendo la demanda de la ciudad, lo que puede hacer que los precios sean elevados, comparados con otras épocas, en función de las fecha estancia. No obstante, siempre tenemos en consideración el precio final y priorizamos a nuestros clientes, como en su caso, que se aplicó un "upgrade" a habitación junior suite sin cargo. Un cordial saludo. Mercedes - Atención al Cliente."