Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
February/2019 Someone from A Coruña thinks:
- Overall rating: 9.9
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The hotel's reply:
"Muchas gracias por sus comentarios tan positivos y, sobre todo, por destacar la amabilidad de nuestro personal. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Chile thinks:
- Overall rating: 8.3
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The hotel's reply:
"Muchas gracias por compartir su opinión, nos complace que destaque la atención recibida. Entendemos que los ruidos a los que hace referencia procedían del exterior del hotel, disponemos de habitaciones interiores muy tranquilas y también las situadas en el séptima planta son muy valoradas por este motivo. Indique su preferencia en una próxima reserva, estaremos encantados de atenderle. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Burgos thinks:
- Overall rating: 9
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que haya disfrutado de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Alicante thinks:
- Overall rating: 10
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The hotel's reply:
"Muchísimas gracias por su "sobresaliente" valoración, nos complace que su estancia con nosotros haya sido perfecta. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from bilbao thinks:
- Overall rating: 8.1
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The hotel's reply:
"Gracias por su valoración, lamentamos la incidencia con el WiFi, revisaremos la instalación por si es necesario algún ajuste, gracias por hacernos la observación y darnos la oportunidad de solucionarlo. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Barcelona thinks:
- Overall rating: 7.9
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The hotel's reply:
"Gracias por compartir su experiencia y por su confianza al elegirnos, esperamos que nos elija de nuevo en su próxima visita a Madrid. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Sevilla thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por su excelente valoración, nos encanta saber que todo fue de su agrado. Esperamos recibirle de nuevo muy pronto. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from São Paulo, Brasil thinks:
- Overall rating: 9.6
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que haya disfrutado de su estancia, efectivamente tenemos plazas limitadas de parking, no obstante hay distintas opciones de aparcamiento en la zona. Consulte a nuestro equipo al respecto en su próxima estancia. Un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Segovia thinks:
- Overall rating: 2.1
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The hotel's reply:
"Lamentamos mucho la incidencia, no es habitual que la limpieza de pasillo se realice a esa hora tan temprana, lo hemos trasladado al responsable correspondiente para que se revisen los protocolos de trabajo y se tomen las medidas oportunas. Muchas gracias y un cordial saludo. Mercedes - Atención al Cliente."
February/2019 Someone from Vitoria - Gasteiz thinks:
- Overall rating: 9.1
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The hotel's reply:
"Muchas gracias por su estupenda valoración, es verdad que tenemos plazas limitadas de parking, no obstante en la misma plaza hay opciones de parking público disponibles. Consulte a nuestra recepción en una futura estancia, estaremos encantados de encontrar la mejor opción para usted. Un cordial saludo. Mercedes - Atención al Cliente."