Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
June/2019 Someone from Barcelona thinks:
- Overall rating: 8
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The hotel's reply:
"Muchas gracias por sus comentarios y por habernos elegido para su estancia en Madrid. Esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Cuenca thinks:
- Overall rating: 9.1
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que en líneas generales haya disfrutado de su estancia y esperamos que vuelva a confiar en nosotros en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Huelva thinks:
- Overall rating: 7.7
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The hotel's reply:
"Muchas gracias por su confianza y por el tiempo dedicado a compartir su opinión, tomamos nota de los puntos que podemos mejorar gracias a su aportación. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Lérida thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por la nota de 10 y por destacar la amabilidad de nuestro personal, nos complace que todo haya sido de su agrado. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Palma de Mallorca thinks:
- Overall rating: 6.7
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The hotel's reply:
"Muchas gracias por su valoración, recogemos su comentario sobre el protocolo de control de cuentas y lamentamos que la impresión causada le haya llevado a la interpretación que comenta. Revisaremos el procedimiento y le agradecemos su aportación sobre soluciones alternativas. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Alicante, vivo en Irlanda thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por su excelente valoración, únicamente puntualizar que en las habitaciones standard las dotación de toalla es doble, pero en las habitaciones individuales, como fue su caso, la dotación es de una persona. No obstante, si se necesitan más toallas u otro artículo de aseo, se puede solicitar a nuestra recepción y se suministra sin problema. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Zaragoza thinks:
- Overall rating: 9
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The hotel's reply:
"Muchas gracias por su confianza y por el tiempo dedicado a compartir su experiencia. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Asturias thinks:
- Overall rating: 9.3
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The hotel's reply:
"Muchas gracias por su valoración tan positiva, esperamos que vuelva a confiar en nosotros en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Sevilla thinks:
- Overall rating: 9.6
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The hotel's reply:
"Muchas gracias por elegirnos para su estancia en Madrid, nos complace que haya disfrutado de su estancia. Asimismo, tomamos nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo. Mercedes - Atención al Cliente."
June/2019 Someone from Kenya thinks:
- Overall rating: 9.8
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The hotel's reply:
"Many thanks for this great assessment, we are quite glad you enjoyed your stay and we hope you trust in us again in your next visit to Madrid. Best regards. Mercedes - Customer Service."